ADR Ottawa offers a wide variety of dispute and conflict resolution services, ranging from modest to large-scale, from simple to complex.

  • • mediation
  • • arbitration
  • • harassment & administrative investigation
  • • facilitation
  • • workplace conflict resolution
  • • conflict resolution training

ADR Ottawa works effectively with clients of all sizes – private citizens, public companies, government and non-governmental institutions – to achieve the most elaborate or modest dispute and conflict resolution goals.


Led by principal Steven C. Gaon, B.A., J.D. (LL.B.), C.Med., a trained and certified lawyer, mediator and arbitrator, ADR Ottawa is based in the heart of the nation’s capital. We will be pleased to bring ADR Ottawa's services to whichever location serves you best: at your office,
a third-party facility, or by virtual meeting (videoconference which we will arrange and host).

Booking a mediation or arbitration session couldn’t be easier. Just click on the online calendar to check on availability and make an appointment, or contact us by phone, fax, post or e-mail.



Mediation is an alternative to the adversarial form of dispute resolution used for centuries to settle disputes. Mediation is not a trial, arbitration or adjudication, in which a court, person or board formally determines the rights and obligations of parties and imposes a decision on them. Mediators are neutral third parties who facilitate settlement discussions in an informal setting, to help seek constructive and mutually acceptable solutions to conflicts.


Arbitration is a process in which disputing parties present their cases, with or without the assistance of legal counsel, to an impartial third-party arbitrator who renders a binding or non-binding decision or “award” (depending on the terms of reference).


We provide comprehensive, practical training on negotiation, conflict resolution, mediation and workplace investigation.

Harassment & Administrative Investigation

Harassment and other administrative investigations are generally conducted in the workplace pursuant to institutional harassment and discrimination policies, codes of ethics and other applicable policies. Allegations of harassment may involve inappropriate words or conduct - or sexual harassment - or abuse of authority. The investigation process involves interviewing witnesses, examining and weighing evidence and writing reports with detailed analysis and findings.


Med-Arb is a process in which a neutral third party acts as a mediator and as an arbitrator. Mediation is attempted first; then the parties submit the remaining unresolved issues for arbitration. The process is described as a “hybrid“ because it combines two forms of alternative dispute resolution in the same setting. In this process, ADR Ottawa professionals fulfill a dual role, assisting parties to resolve what they can, then rendering a binding decision on what the parties are unable to resolve.


Facilitation is distinct from mediation, as the focus is not necessarily on settling defined conflicts. Facilitations are often required in a workplace setting, to resolve ongoing disputes between co-workers and group dysfunction. A facilitator coordinates and facilitates group activities, narrowing and defining issues and managing any difficulties or tension between parties in order to move toward a more productive resolution of issues. ADR Ottawa offers the interpersonal skills and experience necessary to effectively coordinate and manage group dynamics in an intensive group setting, whether the group is large or small.

Workplace Conflict Resolution

Examinations of the workplace are conducted to determine whether there is a poisoned or problematic work environment, why such problems exist, and what recommendations can be made to help resolve them. The purpose is not to assess wrongdoing or assign fault. Rather, the goal is to assess the situation in the workplace and provide a detailed report that outlines the important issues and proposes practical solutions to the problems that have been identified.


To reserve an appointment, please click your preferred available date:

We will contact you on receipt of your Appointment Request form.


Steven C. Gaon


Professional Biography

Mr. Gaon is a bilingual mediator and arbitrator with an extensive legal background, primarily as a civil and family law litigator, but also including administrative law, provincial offences and solicitor’s work. Practicing dispute resolution since 1998, Mr. Gaon founded ADR Ottawa Inc. in 2003. He has mediated thousands of cases under the Ontario Attorney General's Mandatory Mediation Program. Mr. Gaon was awarded a Chartered Mediator designation by the ADR Institute of Canada in 2008. He is also an experienced arbitrator, having arbitrated and adjudicated a variety of legal disputes. Additionally, Mr. Gaon is a recognized and trusted workplace investigator, conducting administrative investigations into alleged harassment, breach of ethics, conflict of interest, regulatory violations, privacy and security matters, and other forms of misconduct.

Mr. Gaon is also a leader in Ottawa’s legal community, serving as an elected member of the Board of Trustees of the County of Carleton Law Association (CCLA) since 2009, as CCLA President in 2015-2016, and as an Adjunct Law Professor at the University of Ottawa, Faculty of Common Law since 2018.


Mediation, Arbitration, Facilitation & Training

  • Half-day Ottawa and Virtual Mediations: $1,800 block fee (minimum) for a 3-hour mediation, including reasonable preparation time, plus HST and reasonable disbursements, if any.
  • Full-day Ottawa and Virtual Mediations: $3,600 block fee (minimum) for a 6-hour mediation, including reasonable preparation time, plus HST and reasonable disbursements, if any.
  • Mediations Outside National Capital Region of Ottawa: $4,200 block fee for
    a 6-hour mediation (full-day minimum), including reasonable preparation time, plus HST and applicable disbursements.
  • $600 per hour plus HST for every hour or part hour over the set 3 or 6 hour mediation time, as the case may be.
  • Arbitrations, Facilitations and ADR Training: $600 per hour plus HST and applicable disbursements.

Cancellation Fees

If an ADR session is adjourned or cancelled for any reason, counsel for the party or parties requesting the adjournment or cancellation (or the party, if unrepresented) will be responsible for a cancellation fee. If we do not receive at least 15 clear calendar days' notice to adjourn or cancel an ADR session from the date selected, there will be a cancellation fee of one half the minimum rate of the booked session. Failing agreement as to which party bears responsibility for the cancellation, the fee will be divided equally among the parties.

Workplace Conflict & Harassment Investigations

ADR Ottawa charges an hourly rate for investigations. Depending on the nature of the client organization and the file, we are prepared to negotiate fee structures on a case-by-case basis, considering the complexity of the matter, number of witnesses to be interviewed, time anticipated to complete the work and other factors.

Government & Non-Government Organization Rates

We will abide by applicable tariffs for fees and disbursements permissible by regulations and policies of federal, provincial and municipal government departments and agencies, such as the Treasury Board of Canada Guidelines. We are also prepared to work with non-government clients, such as not-for-profit organizations, to respect budgetary goals and realistic financial limits.


ADR Ottawa Inc.

116 Albert Street, Suite 300

Ottawa, Ontario

Canada K1P 5G3

(613) 565.6215

(613) 565.9715